Fix BaseScannerHelper.js Errors and Download Now

Last Updated: 12/19/2023
[Average Read Time: 4.5 minutes]

JavaScript files, such as BaseScannerHelper.js, are considered a type of Script (JavaScript) file. They are associated with the JS file extension, developed by Trend Micro for Trend Micro Antivirus Plus Security 16.

BaseScannerHelper.js was first developed on 09/10/2019 for the Windows 10 Operating System in Trend Micro Maximum Security 16. The most recent release for Trend Micro Antivirus Plus Security 16 launched on 09/10/2019 [version 16 release].

In this article, you will find detailed BaseScannerHelper.js information, a JS file troubleshooting guide, and a list of versions that are available for free download.

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File Overview


General Information
File Name: BaseScannerHelper.js
File Extension: JS file extension
File Type: Script
Description: JavaScript
User Popularity Rating:
 
Developer and Software Information
Software Program: Trend Micro Antivirus Plus Security 16
Developer: Trend Micro
Software: Trend Micro Antivirus Plus Security
Software Version: 16
File Details
File Size (Bytes): 63280
Oldest File Date: 11/25/2019
Latest File Date: 11/25/2019


What are BaseScannerHelper.js Error Messages?


General BaseScannerHelper.js Runtime Errors

BaseScannerHelper.js file errors often occur during the startup phase of Trend Micro Antivirus Plus Security, but can also occur while the program is running. These types JS errors are also known as “runtime errors” because they occur while Trend Micro Antivirus Plus Security is running. Here are some of the most common BaseScannerHelper.js runtime errors:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files\Trend Micro\Titanium\UIFramework\Toolbar\Resource\PrivacyScanner\content_script\LocalPageEngine\BaseScannerHelper.js

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.


Most JS errors are due to missing or corrupt files. Your BaseScannerHelper.js file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with Trend Micro Antivirus Plus Security), or deleted by a malware infection. Furthermore, BaseScannerHelper.js file corruption could be caused from a power outage when loading Trend Micro Antivirus Plus Security, system crash while loading or saving BaseScannerHelper.js, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.



How to Fix BaseScannerHelper.js Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your BaseScannerHelper.js issue. These troubleshooting steps are listed in the recommended order of execution.


Step 1: Restore your PC back to the latest restore point, "snapshot", or backup image before error occurred.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. When you see the search box, type "System Restore" and press "ENTER".
  3. In the search results, find and click System Restore.
  4. Please enter the administrator password (if applicable / prompted).
  5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
  6. Restore your computer to that backup image.

If the Step 1 fails to resolve the BaseScannerHelper.js error, please proceed to the Step 2 below.

Step 2: If recently installed Trend Micro Antivirus Plus Security (or related software), uninstall then try reinstalling Trend Micro Antivirus Plus Security software.

You can uninstall Trend Micro Antivirus Plus Security software by following these instructions (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. In the search box, type "Uninstall" and press "ENTER".
  3. In the search results, find and click "Add or Remove Programs"
  4. Find the entry for Trend Micro Antivirus Plus Security 16 and click "Uninstall"
  5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall Trend Micro Antivirus Plus Security software.

If this Step 2 fails as well, please proceed to the Step 3 below.

Trend Micro Antivirus Plus Security 16

Trend Micro

Step 3: Perform a Windows Update.

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many BaseScannerHelper.js error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

  1. Hit the Windows Start button
  2. In the search box, type "Update" and press "ENTER".
  3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
  4. If updates are available for download, click "Install Updates".
  5. After the update is completed, restart your PC.

If Windows Update failed to resolve the BaseScannerHelper.js error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.



If Those Steps Fail: Download and Replace Your BaseScannerHelper.js File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate BaseScannerHelper.js file version. We maintain a comprehensive database of 100% malware-free BaseScannerHelper.js files for every applicable version of Trend Micro Antivirus Plus Security. Please follow the steps below to download and properly replace you file:

  1. Locate your Windows operating system version in the list of below "Download BaseScannerHelper.js Files".
  2. Click the appropriate "Download Now" button and download your Windows file version.
  3. Copy this file to the appropriate Trend Micro Antivirus Plus Security folder location:
    Windows 10: C:\Program Files\Trend Micro\Titanium\UIFramework\Toolbar\Resource\PrivacyScanner\content_script\LocalPageEngine\
    Windows 10: C:\Program Files\Trend Micro\Titanium\UIFramework\Toolbar\Resource\PrivacyScanner\content_script\LocalPageEngine\
    Windows 10: C:\Program Files\Trend Micro\Titanium\UIFramework\Toolbar\Resource\PrivacyScanner\content_script\LocalPageEngine\
  4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.


GEEK TIP : We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve BaseScannerHelper.js problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately.



Download BaseScannerHelper.js Files (Malware-Tested 100% Clean)


CAUTION : We strongly advise against downloading and copying BaseScannerHelper.js to your appropriate Windows system directory. Trend Micro typically does not release Trend Micro Antivirus Plus Security JS files for download because they are bundled together inside of a software installer. The installer's task is to ensure that all correct verifications have been made before installing and placing BaseScannerHelper.js and all other JS files for Trend Micro Antivirus Plus Security. An incorrectly installed JS file may create system instability and could cause your program or operating system to stop functioning altogether. Proceed with caution.

Windows 10


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TISProGMailHTML.js JavaScript Trend Micro Antivirus Plus Security 16 3866 C:\Program Files\WindowsApps\Microsoft.GetHelp_...
introduction.js JavaScript Trend Micro Antivirus Plus Security 16 1696 C:\Program Files\WindowsApps\Microsoft.ZuneMusi...
advanced_welcome.js JavaScript Trend Micro Antivirus Plus Security 16 4944 C:\Users\Tester\AppData\Local\Microsoft\OneDrive\
TISProToolbarLocalizat... JavaScript Trend Micro Antivirus Plus Security 16 11981 C:\Program Files\WindowsApps\Microsoft.XboxApp_...

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File Name Description Software Program (Version) File Size (bytes) File Location
CBS.log Log Trend Micro Internet Security 16 987435 C:\Windows\Logs\CBS\
setuperr.log Log Trend Micro Internet Security 16 8363 C:\Windows\Logs\DPX\
setupact.log Log Trend Micro Maximum Security 16 28587 C:\Windows\System32\Sysprep\Panther\
SA.DAT Game Data Trend Micro Maximum Security 16 6 C:\WINDOWS\Tasks\
SA.DAT Game Data Trend Micro Internet Security 16 6 C:\WINDOWS\Tasks\


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