What are vidcache.dat Error Messages?

Dynamic Link Library vidcache.dat Errors

vidcache.dat is considered a type of Dynamic Link Library (DLL) file. Dynamic Link Library files, like vidcache.dat, are essentially a "guide book" that stores information and instructions for executable (EXE) files - like certutil.exe - to follow. These files were created so that multiple programs (eg. FortiClient) could share the same vidcache.dat file, saving valuable memory allocation, therefore making your computer run more efficiently.

Unfortunately, what makes DLL files so convenient and efficient, also makes them extremely vulnerable to problems. If something happens to a shared DAT file, either it goes missing or gets corrupted in some way, it can generate a "runtime" error message. Runtime is pretty self-explanatory; it means that these errors are triggered when vidcache.dat is attempted to be loaded either when FortiClient is starting up, or in some cases already running. Some of the most common vidcache.dat errors include:

• Access Violation at address - vidcache.dat.
• vidcache.dat could not be found.
• Cannot find C:\Program Files\Fortinet\FortiClient\vidcache.dat.
• Cannot register vidcache.dat.
• Cannot start FortiClient. A required component is missing: vidcache.dat. Please install FortiClient again.
• Failed to load vidcache.dat.
• The application has failed to start because vidcache.dat was not found.
• The file vidcache.dat is missing or corrupt.
• This application failed to start because vidcache.dat was not found. Re-installing the application may fix this problem.

Your vidcache.dat file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with FortiClient), or deleted by a malware infection. Furthermore, vidcache.dat file corruption could be caused from a power outage when loading FortiClient, system crash while loading vidcache.dat, bad sectors on your storage media (usually your primary hard drive), or quite commonly, a malware infection. Thus, it's critical to make sure your anti-virus is kept up-to-date and scanning regularly.

How to Fix vidcache.dat Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your vidcache.dat issue. These troubleshooting steps are listed in the recommended order of execution.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. When you see the search box, type "System Restore" and press "ENTER".
3. In the search results, find and click System Restore.
4. Please enter the administrator password (if applicable / prompted).
5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
6. Restore your computer to that backup image.

If the Step 1 fails to resolve the vidcache.dat error, please proceed to the Step 2 below.

You can uninstall FortiClient software by following these instructions (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. In the search box, type "Uninstall" and press "ENTER".
3. In the search results, find and click "Add or Remove Programs"
4. Find the entry for FortiClient 5.0.5 and click "Uninstall"
5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall FortiClient software.

If this Step 2 fails as well, please proceed to the Step 3 below.

FortiClient 5.0.5

Fortinet

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many vidcache.dat error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

1. Hit the Windows Start button
2. In the search box, type "Update" and press "ENTER".
3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
4. If updates are available for download, click "Install Updates".
5. After the update is completed, restart your PC.

If Windows Update failed to resolve the vidcache.dat error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

If Those Steps Fail: Download and Replace Your vidcache.dat File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate vidcache.dat file version. We maintain a comprehensive database of 100% malware-free vidcache.dat files for every applicable version of FortiClient. Please follow the steps below to download and properly replace you file:

1. Locate your Windows operating system version in the list of below "Download vidcache.dat Files".
2. Click the appropriate "Download Now" button and download your Windows file version.
3. Copy this file to the appropriate FortiClient folder location:
   
   Windows 10: C:\Program Files\Fortinet\FortiClient\
   
4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

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