What are userinfo.dat Error Messages?

Dynamic Link Library userinfo.dat Errors

userinfo.dat is considered a type of Dynamic Link Library (DLL) file. Dynamic Link Library files, like userinfo.dat, are essentially a "guide book" that stores information and instructions for executable (EXE) files - like memtest.exe - to follow. These files were created so that multiple programs (eg. BurnInTest Standard) could share the same userinfo.dat file, saving valuable memory allocation, therefore making your computer run more efficiently.

Unfortunately, what makes DLL files so convenient and efficient, also makes them extremely vulnerable to problems. If something happens to a shared DAT file, either it goes missing or gets corrupted in some way, it can generate a "runtime" error message. Runtime is pretty self-explanatory; it means that these errors are triggered when userinfo.dat is attempted to be loaded either when BurnInTest Standard is starting up, or in some cases already running. Some of the most common userinfo.dat errors include:

• Access Violation at address - userinfo.dat.
• userinfo.dat could not be found.
• Cannot find C:\ProgramData\PassMark\BurnInTestStd7\userinfo.dat.
• Cannot register userinfo.dat.
• Cannot start BurnInTest Standard. A required component is missing: userinfo.dat. Please install BurnInTest Standard again.
• Failed to load userinfo.dat.
• The application has failed to start because userinfo.dat was not found.
• The file userinfo.dat is missing or corrupt.
• This application failed to start because userinfo.dat was not found. Re-installing the application may fix this problem.

Your userinfo.dat file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with BurnInTest Standard), or deleted by a malware infection. Furthermore, userinfo.dat file corruption could be caused from a power outage when loading BurnInTest Standard, system crash while loading userinfo.dat, bad sectors on your storage media (usually your primary hard drive), or quite commonly, a malware infection. Thus, it's critical to make sure your anti-virus is kept up-to-date and scanning regularly.

How to Fix userinfo.dat Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your userinfo.dat issue. These troubleshooting steps are listed in the recommended order of execution.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. When you see the search box, type "System Restore" and press "ENTER".
3. In the search results, find and click System Restore.
4. Please enter the administrator password (if applicable / prompted).
5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
6. Restore your computer to that backup image.

If the Step 1 fails to resolve the userinfo.dat error, please proceed to the Step 2 below.

You can uninstall BurnInTest Standard software by following these instructions (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. In the search box, type "Uninstall" and press "ENTER".
3. In the search results, find and click "Add or Remove Programs"
4. Find the entry for BurnInTest Standard 7.1 build 1009 and click "Uninstall"
5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall BurnInTest Standard software.

If this Step 2 fails as well, please proceed to the Step 3 below.

BurnInTest Standard 7.1 build 1009

PassMark Software

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many userinfo.dat error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

1. Hit the Windows Start button
2. In the search box, type "Update" and press "ENTER".
3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
4. If updates are available for download, click "Install Updates".
5. After the update is completed, restart your PC.

If Windows Update failed to resolve the userinfo.dat error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

If Those Steps Fail: Download and Replace Your userinfo.dat File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate userinfo.dat file version. We maintain a comprehensive database of 100% malware-free userinfo.dat files for every applicable version of BurnInTest Standard. Please follow the steps below to download and properly replace you file:

1. Locate your Windows operating system version in the list of below "Download userinfo.dat Files".
2. Click the appropriate "Download Now" button and download your Windows file version.
3. Copy this file to the appropriate BurnInTest Standard folder location:
   
   Windows 10: C:\ProgramData\PassMark\BurnInTestStd7\
   
4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

You are downloading trial software. The purchase of a one-year software subscription at the price of $29.97 USD is required to unlock all software features. Subscription auto-renews at the end of the term (Learn more). By clicking the "Start Download" button above and installing "Software", I acknowledge I have read and agree to the Solvusoft End User License Agreement and Privacy Policy.