Certs.xml Errors: Download and Troubleshoot

Last Updated: 12/26/2023
[Average Article Time to Read: 4.7 minutes]

The development of ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012 by ZoneAlarm prompted the latest creation of certs.xml. It is also known as a Extensible Markup Language file (file extension XML), which is classified as a type of XML (Extensible Markup Language) file.

certs.xml was first developed on 11/27/2019 for the Windows 10 Operating System in ZoneAlarm Antivirus 15.8.008.18174. The most recent release for ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012 launched on 04/30/2019 [version 15.6.028.18012 release].

Please see below for more detailed information, XML file troubleshooting instructions, and free downloads of different versions of certs.xml.

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File Overview


General Information
File Name: certs.xml
File Extension: XML file extension
File Type: Data
Description: Extensible Markup Language
MIME Type: application/xml
User Popularity Rating:
 
Developer and Software Information
Software Program: ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012
Developer: ZoneAlarm
Software: ZoneAlarm Pro Antivirus+Firewall 2019
Software Version: 15.6.028.18012
File Details
File Size (Bytes): 254419
Oldest File Date: 12/06/2019
Latest File Date: 12/16/2019


What are certs.xml Error Messages?


General certs.xml Runtime Errors

certs.xml file errors often occur during the startup phase of ZoneAlarm Pro Antivirus+Firewall 2019, but can also occur while the program is running. These types XML errors are also known as “runtime errors” because they occur while ZoneAlarm Pro Antivirus+Firewall 2019 is running. Here are some of the most common certs.xml runtime errors:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\ProgramData\CheckPoint\ZoneAlarm\Data\certs.xml

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.


Most XML errors are due to missing or corrupt files. Your certs.xml file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with ZoneAlarm Pro Antivirus+Firewall 2019), or deleted by a malware infection. Furthermore, certs.xml file corruption could be caused from a power outage when loading ZoneAlarm Pro Antivirus+Firewall 2019, system crash while loading or saving certs.xml, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.



How to Fix certs.xml Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your certs.xml issue. These troubleshooting steps are listed in the recommended order of execution.


Step 1: Restore your PC back to the latest restore point, "snapshot", or backup image before error occurred.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. When you see the search box, type "System Restore" and press "ENTER".
  3. In the search results, find and click System Restore.
  4. Please enter the administrator password (if applicable / prompted).
  5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
  6. Restore your computer to that backup image.

If the Step 1 fails to resolve the certs.xml error, please proceed to the Step 2 below.

Step 2: If recently installed ZoneAlarm Pro Antivirus+Firewall 2019 (or related software), uninstall then try reinstalling ZoneAlarm Pro Antivirus+Firewall 2019 software.

You can uninstall ZoneAlarm Pro Antivirus+Firewall 2019 software by following these instructions (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. In the search box, type "Uninstall" and press "ENTER".
  3. In the search results, find and click "Add or Remove Programs"
  4. Find the entry for ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012 and click "Uninstall"
  5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall ZoneAlarm Pro Antivirus+Firewall 2019 software.

If this Step 2 fails as well, please proceed to the Step 3 below.

ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012

ZoneAlarm

Step 3: Perform a Windows Update.

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many certs.xml error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

  1. Hit the Windows Start button
  2. In the search box, type "Update" and press "ENTER".
  3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
  4. If updates are available for download, click "Install Updates".
  5. After the update is completed, restart your PC.

If Windows Update failed to resolve the certs.xml error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.



If Those Steps Fail: Download and Replace Your certs.xml File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate certs.xml file version. We maintain a comprehensive database of 100% malware-free certs.xml files for every applicable version of ZoneAlarm Pro Antivirus+Firewall 2019. Please follow the steps below to download and properly replace you file:

  1. Locate your Windows operating system version in the list of below "Download certs.xml Files".
  2. Click the appropriate "Download Now" button and download your Windows file version.
  3. Copy this file to the appropriate ZoneAlarm Pro Antivirus+Firewall 2019 folder location:
    Windows 10: C:\ProgramData\CheckPoint\ZoneAlarm\Data\
    Windows 10: C:\ProgramData\CheckPoint\ZoneAlarm\Data\
  4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.


GEEK TIP : We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve certs.xml problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately.



Download certs.xml Files (Malware-Tested 100% Clean)


CAUTION : We strongly advise against downloading and copying certs.xml to your appropriate Windows system directory. ZoneAlarm typically does not release ZoneAlarm Pro Antivirus+Firewall 2019 XML files for download because they are bundled together inside of a software installer. The installer's task is to ensure that all correct verifications have been made before installing and placing certs.xml and all other XML files for ZoneAlarm Pro Antivirus+Firewall 2019. An incorrectly installed XML file may create system instability and could cause your program or operating system to stop functioning altogether. Proceed with caution.

Windows 10


Files Related to certs.xml


XML Files Related to certs.xml

File Name Description Software Program (Version) File Size (bytes) File Location
safePrograms.xml Extensible Markup Language ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012 440306 C:\Program Files\WindowsApps\microsoft.windowsc...
appxblockmap.xml Extensible Markup Language ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012 3867 C:\Windows\System32\DriverStore\FileRepository\...
updcfg.xml Extensible Markup Language ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012 9960 C:\Program Files\WindowsApps\microsoft.windowsc...
upd-1313g.xml Extensible Markup Language ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012 1831 C:\Program Files\WindowsApps\microsoft.windowsc...
unmod-uds-1313g.xml Extensible Markup Language ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012 1253 C:\Windows\Temp\

Other Files Related to certs.xml

File Name Description Software Program (Version) File Size (bytes) File Location
api-ms-win-core-synch-... ApiSet Stub DLL Microsoft® Windows® Operating System (10.0.17134.12) 13160 C:\Users\Tester\AppData\Local\Microsoft\OneDriv...
api-ms-win-core-synch-... ApiSet Stub DLL Microsoft® Windows® Operating System (10.0.10586.212) 20672 C:\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\
EtwRTEventLog-Applicat... Microsoft Event Trace Log ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012 25168 C:\Windows\System32\LogFiles\WMI\RtBackup\
EtwRTEventLog-System.etl Microsoft Event Trace Log ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012 432 C:\Windows\System32\LogFiles\WMI\RtBackup\
PerfStringBackup.INI Windows Initialization ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012 1321920 C:\Windows\System32\


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