Download, Fix, and Update SupportTool.ini

Last Updated: 11/25/2023
[Average Read Time: 4.5 minutes]

SupportTool.ini, also known as a Windows Initialization file, was created by Trend Micro for the development of Trend Micro Antivirus Plus Security 16. INI files fall under under the Settings (Windows Initialization) file type category.

The first version of SupportTool.ini for Trend Micro Maximum Security 16 was seen on 09/10/2019 in Windows 10. The latest file update released for Trend Micro Antivirus Plus Security 16 was on 09/10/2019 [file version 16].

This article discusses complete file details, INI file troubleshooting instructions for problems with SupportTool.ini, and a comprehensive set of free downloads for every file version that has been catalogued by our team.

File Analysis Provided by Jason Geater (Author)


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File Overview


General Information
File Name: SupportTool.ini
File Extension: INI file extension
File Type: Settings
Description: Windows Initialization
User Popularity Rating:
 
Developer and Software Information
Software Program: Trend Micro Antivirus Plus Security 16
Developer: Trend Micro
Software: Trend Micro Antivirus Plus Security
Software Version: 16
File Details
File Size (Bytes): 3156
Oldest File Date: 11/25/2019
Latest File Date: 11/25/2019


What are SupportTool.ini Error Messages?


General SupportTool.ini Runtime Errors

SupportTool.ini file errors often occur during the startup phase of Trend Micro Antivirus Plus Security, but can also occur while the program is running. These types INI errors are also known as “runtime errors” because they occur while Trend Micro Antivirus Plus Security is running. Here are some of the most common SupportTool.ini runtime errors:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files\Trend Micro\Titanium\SupportTool.ini

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.


Most INI errors are due to missing or corrupt files. Your SupportTool.ini file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with Trend Micro Antivirus Plus Security), or deleted by a malware infection. Furthermore, SupportTool.ini file corruption could be caused from a power outage when loading Trend Micro Antivirus Plus Security, system crash while loading or saving SupportTool.ini, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.



How to Fix SupportTool.ini Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your SupportTool.ini issue. These troubleshooting steps are listed in the recommended order of execution.


Step 1: Restore your PC back to the latest restore point, "snapshot", or backup image before error occurred.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. When you see the search box, type "System Restore" and press "ENTER".
  3. In the search results, find and click System Restore.
  4. Please enter the administrator password (if applicable / prompted).
  5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
  6. Restore your computer to that backup image.

If the Step 1 fails to resolve the SupportTool.ini error, please proceed to the Step 2 below.

Step 2: If recently installed Trend Micro Antivirus Plus Security (or related software), uninstall then try reinstalling Trend Micro Antivirus Plus Security software.

You can uninstall Trend Micro Antivirus Plus Security software by following these instructions (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. In the search box, type "Uninstall" and press "ENTER".
  3. In the search results, find and click "Add or Remove Programs"
  4. Find the entry for Trend Micro Antivirus Plus Security 16 and click "Uninstall"
  5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall Trend Micro Antivirus Plus Security software.

If this Step 2 fails as well, please proceed to the Step 3 below.

Trend Micro Antivirus Plus Security 16

Trend Micro

Step 3: Perform a Windows Update.

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many SupportTool.ini error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

  1. Hit the Windows Start button
  2. In the search box, type "Update" and press "ENTER".
  3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
  4. If updates are available for download, click "Install Updates".
  5. After the update is completed, restart your PC.

If Windows Update failed to resolve the SupportTool.ini error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.



If Those Steps Fail: Download and Replace Your SupportTool.ini File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate SupportTool.ini file version. We maintain a comprehensive database of 100% malware-free SupportTool.ini files for every applicable version of Trend Micro Antivirus Plus Security. Please follow the steps below to download and properly replace you file:

  1. Locate your Windows operating system version in the list of below "Download SupportTool.ini Files".
  2. Click the appropriate "Download Now" button and download your Windows file version.
  3. Copy this file to the appropriate Trend Micro Antivirus Plus Security folder location:
    Windows 10: C:\Program Files\Trend Micro\Titanium\
    Windows 10: C:\Program Files\Trend Micro\Titanium\
    Windows 10: C:\Program Files\Trend Micro\Titanium\
  4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.


GEEK TIP : We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve SupportTool.ini problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately.



Download SupportTool.ini Files (Malware-Tested 100% Clean)


CAUTION : We strongly advise against downloading and copying SupportTool.ini to your appropriate Windows system directory. Trend Micro typically does not release Trend Micro Antivirus Plus Security INI files for download because they are bundled together inside of a software installer. The installer's task is to ensure that all correct verifications have been made before installing and placing SupportTool.ini and all other INI files for Trend Micro Antivirus Plus Security. An incorrectly installed INI file may create system instability and could cause your program or operating system to stop functioning altogether. Proceed with caution.

Windows 10


Files Related to SupportTool.ini


INI Files Related to SupportTool.ini

File Name Description Software Program (Version) File Size (bytes) File Location
UIStringTable.ini Windows Initialization Trend Micro Antivirus Plus Security 16 44 C:\Program Files\WindowsApps\Microsoft.ZuneMusi...
LowConfDB.ini Windows Initialization Trend Micro Antivirus Plus Security 16 82 C:\Program Files\WindowsApps\Microsoft.GetHelp_...
resource.ini Windows Initialization Trend Micro Antivirus Plus Security 16 2570 C:\Program Files\WindowsApps\Microsoft.XboxIden...
DeviceHealthSummaryCon... Windows Initialization Trend Micro Antivirus Plus Security 16 77 C:\Users\Tester\AppData\Local\
resource.ini Windows Initialization Trend Micro Antivirus Plus Security 16 1810 C:\Program Files\WindowsApps\Microsoft.XboxIden...

Other Files Related to SupportTool.ini

File Name Description Software Program (Version) File Size (bytes) File Location
setuperr.log Log Trend Micro Antivirus Plus Security 16 23561 C:\Windows\Logs\DPX\
setupact.log Log Trend Micro Maximum Security 16 28587 C:\Windows\System32\Sysprep\Panther\
setupact.log Log Trend Micro Internet Security 16 191147 C:\Windows\Logs\DPX\
setupact.log Log Trend Micro Internet Security 16 14252 C:\Windows\System32\Sysprep\Panther\
setupapi.dev.log Log Trend Micro Antivirus Plus Security 16 684126 C:\Windows\inf\


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