3 Steps to Download and Fix Support_tool.html Errors

Last Updated: 11/26/2023
[Time Required for Reading: 3.5 minutes]

support_tool.html uses the HTML file extension, which is more specifically known as a Hypertext Markup Language file. It is classified as a HTML (Hypertext Markup Language) file, created for BitDefender 1.0.14.74 by Bitdefender.

The first release in the Windows 10 Operating System for support_tool.html was on 12/03/2018 inside BitDefender 1.0.14.74. According to our records, this release is the only version of this file offered by Bitdefender.

Continue reading below to discover detailed file information, HTML file troubleshooting, and free downloads of several versions of support_tool.html.

File Analysis Provided by Jason Geater (Author)


Recommended Download: Fix support_tool.html / BitDefender-related registry issues with WinThruster.

Compatible with Windows 11, 10, 8, 7, Vista, XP and 2000

Average User Rating

 

Optional Offer for WinThruster by Solvusoft
| EULA | Privacy Policy | Terms | Uninstall


File Overview


General Information
File Name: support_tool.html
File Extension: HTML file extension
Title: Help and Support
File Type: Internet Web
Description: Hypertext Markup Language
MIME Type: text/html
User Popularity Rating:
 
Developer and Software Information
Software Program: BitDefender 1.0.14.74
Developer: Bitdefender
Software: BitDefender
Software Version: 1.0.14.74
File Details
File Size (Bytes): 6217
Oldest File Date: 01/23/2020
Latest File Date: 01/23/2020


What are support_tool.html Error Messages?


General support_tool.html Runtime Errors

support_tool.html file errors often occur during the startup phase of BitDefender, but can also occur while the program is running. These types HTML errors are also known as “runtime errors” because they occur while BitDefender is running. Here are some of the most common support_tool.html runtime errors:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files\Bitdefender Antivirus Free\gui\new\support_tool.html

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.


Most HTML errors are due to missing or corrupt files. Your support_tool.html file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with BitDefender), or deleted by a malware infection. Furthermore, support_tool.html file corruption could be caused from a power outage when loading BitDefender, system crash while loading or saving support_tool.html, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.



How to Fix support_tool.html Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your support_tool.html issue. These troubleshooting steps are listed in the recommended order of execution.


Step 1: Restore your PC back to the latest restore point, "snapshot", or backup image before error occurred.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. When you see the search box, type "System Restore" and press "ENTER".
  3. In the search results, find and click System Restore.
  4. Please enter the administrator password (if applicable / prompted).
  5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
  6. Restore your computer to that backup image.

If the Step 1 fails to resolve the support_tool.html error, please proceed to the Step 2 below.

Step 2: If recently installed BitDefender (or related software), uninstall then try reinstalling BitDefender software.

You can uninstall BitDefender software by following these instructions (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. In the search box, type "Uninstall" and press "ENTER".
  3. In the search results, find and click "Add or Remove Programs"
  4. Find the entry for BitDefender 1.0.14.74 and click "Uninstall"
  5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall BitDefender software.

If this Step 2 fails as well, please proceed to the Step 3 below.

BitDefender 1.0.14.74

Bitdefender

Step 3: Perform a Windows Update.

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many support_tool.html error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

  1. Hit the Windows Start button
  2. In the search box, type "Update" and press "ENTER".
  3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
  4. If updates are available for download, click "Install Updates".
  5. After the update is completed, restart your PC.

If Windows Update failed to resolve the support_tool.html error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.



If Those Steps Fail: Download and Replace Your support_tool.html File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate support_tool.html file version. We maintain a comprehensive database of 100% malware-free support_tool.html files for every applicable version of BitDefender. Please follow the steps below to download and properly replace you file:

  1. Locate your Windows operating system version in the list of below "Download support_tool.html Files".
  2. Click the appropriate "Download Now" button and download your Windows file version.
  3. Copy this file to the appropriate BitDefender folder location:
    Windows 10: C:\Program Files\Bitdefender Antivirus Free\gui\new\
  4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.


GEEK TIP : We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve support_tool.html problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately.



Download support_tool.html Files (Malware-Tested 100% Clean)


CAUTION : We strongly advise against downloading and copying support_tool.html to your appropriate Windows system directory. Bitdefender typically does not release BitDefender HTML files for download because they are bundled together inside of a software installer. The installer's task is to ensure that all correct verifications have been made before installing and placing support_tool.html and all other HTML files for BitDefender. An incorrectly installed HTML file may create system instability and could cause your program or operating system to stop functioning altogether. Proceed with caution.

Windows 10


Files Related to support_tool.html


HTML Files Related to support_tool.html

File Name Description Software Program (Version) File Size (bytes) File Location
GetHelpWindow.html Hypertext Markup Language BitDefender 1.0.14.74 5288 C:\Program Files (x86)\Common Files\microsoft s...
Debug.html Hypertext Markup Language BitDefender 1.0.14.74 907 C:\Windows\System32\DriverStore\FileRepository\...
popup.html Hypertext Markup Language BitDefender 1.0.14.74 912 C:\Program Files (x86)\Common Files\microsoft s...
invisible.html Hypertext Markup Language BitDefender 1.0.14.74 1543 C:\Windows\Temp\527D94AF-D053-4381-B105-0D815D5...
ErrorPage.html Hypertext Markup Language BitDefender 1.0.14.74 7936 C:\Users\Bill\AppData\Local\

Other Files Related to support_tool.html

File Name Description Software Program (Version) File Size (bytes) File Location
WmiApRpl.ini Windows Initialization BitDefender 1.0.14.74 29736 C:\Windows\inf\WmiApRpl\0009\
api-ms-win-core-profil... ApiSet Stub DLL Microsoft® Windows® Operating System (10.0.17134.12) 18184 C:\Program Files\Bitdefender Antivirus Free\
api-ms-win-core-sysinf... ApiSet Stub DLL Microsoft® Windows® Operating System (10.0.17134.12) 12136 C:\Users\Tester\AppData\Local\Microsoft\OneDriv...
api-ms-win-core-synch-... ApiSet Stub DLL Microsoft® Windows® Operating System (10.0.17134.12) 13160 C:\Users\Tester\AppData\Local\Microsoft\OneDriv...
api-ms-win-core-synch-... ApiSet Stub DLL Microsoft® Windows® Operating System (10.0.17134.12) 20744 C:\Program Files\Bitdefender Antivirus Free\


RocketPC

Optional Offer for WinThruster by Solvusoft | EULA | Privacy Policy | Terms | Uninstall


Browse Other File Extensions in Alphabetical Order :   # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

You are downloading trial software. The purchase of a one-year software subscription at the price of $29.97 USD is required to unlock all software features. Subscription auto-renews at the end of the term (Learn more). By clicking the "Start Download" button above and installing "Software", I acknowledge I have read and agree to the Solvusoft End User License Agreement and Privacy Policy.