How to Fix Component_info.cfg Problems and Download Updates

Last Updated: 11/26/2023
[Reading Time Required: 3.5 minutes]

Configuration files, such as component_info.cfg, are considered a type of Developer (Configuration) file. They are associated with the CFG file extension, developed by Trend Micro for Trend Micro Antivirus Plus Security 16.

The first version of component_info.cfg for Trend Micro Maximum Security 16 was seen on 09/10/2019 in Windows 10. On 09/10/2019, version 16 was released for Trend Micro Antivirus Plus Security 16.

This article discusses complete file details, CFG file troubleshooting instructions for problems with component_info.cfg, and a comprehensive set of free downloads for every file version that has been catalogued by our team.

File Analysis Provided by Jason Geater (Author)


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File Overview


General Information
File Name: component_info.cfg
File Extension: CFG file extension
File Type: Developer
Description: Configuration
User Popularity Rating:
 
Developer and Software Information
Software Program: Trend Micro Antivirus Plus Security 16
Developer: Trend Micro
Software: Trend Micro Antivirus Plus Security
Software Version: 16
File Details
File Size (Bytes): 172864
Oldest File Date: 11/09/2019
Latest File Date: 11/25/2019


What are component_info.cfg Error Messages?


General component_info.cfg Runtime Errors

component_info.cfg file errors often occur during the startup phase of Trend Micro Antivirus Plus Security, but can also occur while the program is running. These types CFG errors are also known as “runtime errors” because they occur while Trend Micro Antivirus Plus Security is running. Here are some of the most common component_info.cfg runtime errors:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files\Trend Micro\AMSP\snapshot\2\2019_11_25_18_36_40\component_info.cfg

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.


Most CFG errors are due to missing or corrupt files. Your component_info.cfg file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with Trend Micro Antivirus Plus Security), or deleted by a malware infection. Furthermore, component_info.cfg file corruption could be caused from a power outage when loading Trend Micro Antivirus Plus Security, system crash while loading or saving component_info.cfg, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.



How to Fix component_info.cfg Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your component_info.cfg issue. These troubleshooting steps are listed in the recommended order of execution.


Step 1: Restore your PC back to the latest restore point, "snapshot", or backup image before error occurred.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. When you see the search box, type "System Restore" and press "ENTER".
  3. In the search results, find and click System Restore.
  4. Please enter the administrator password (if applicable / prompted).
  5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
  6. Restore your computer to that backup image.

If the Step 1 fails to resolve the component_info.cfg error, please proceed to the Step 2 below.

Step 2: If recently installed Trend Micro Antivirus Plus Security (or related software), uninstall then try reinstalling Trend Micro Antivirus Plus Security software.

You can uninstall Trend Micro Antivirus Plus Security software by following these instructions (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. In the search box, type "Uninstall" and press "ENTER".
  3. In the search results, find and click "Add or Remove Programs"
  4. Find the entry for Trend Micro Antivirus Plus Security 16 and click "Uninstall"
  5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall Trend Micro Antivirus Plus Security software.

If this Step 2 fails as well, please proceed to the Step 3 below.

Trend Micro Antivirus Plus Security 16

Trend Micro

Step 3: Perform a Windows Update.

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many component_info.cfg error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

  1. Hit the Windows Start button
  2. In the search box, type "Update" and press "ENTER".
  3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
  4. If updates are available for download, click "Install Updates".
  5. After the update is completed, restart your PC.

If Windows Update failed to resolve the component_info.cfg error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.



If Those Steps Fail: Download and Replace Your component_info.cfg File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate component_info.cfg file version. We maintain a comprehensive database of 100% malware-free component_info.cfg files for every applicable version of Trend Micro Antivirus Plus Security. Please follow the steps below to download and properly replace you file:

  1. Locate your Windows operating system version in the list of below "Download component_info.cfg Files".
  2. Click the appropriate "Download Now" button and download your Windows file version.
  3. Copy this file to the appropriate Trend Micro Antivirus Plus Security folder location:
    Windows 10: C:\Program Files\Trend Micro\AMSP\snapshot\2\2019_11_25_18_36_40\
    Windows 10: C:\Program Files\Trend Micro\AMSP\
    Windows 10: C:\Program Files\Trend Micro\AMSP\backup\5\
    Windows 10: C:\Program Files\Trend Micro\AMSP\snapshot\2\2019_11_21_13_31_34\
    Windows 10: C:\Program Files\Trend Micro\AMSP\
    Show 5 more directories +
    Windows 10: C:\Program Files\Trend Micro\AMSP\backup\5\
    Windows 10: C:\Program Files\Trend Micro\AMSP\
    Windows 10: C:\Program Files\Trend Micro\AMSP\backup\5\
    Windows 10: C:\Program Files\Trend Micro\AMSP\snapshot\2\2019_11_7_21_16_16\
    Windows 10: C:\Program Files\Trend Micro\AMSP\update\backup\
  4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.


GEEK TIP : We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve component_info.cfg problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately.



Download component_info.cfg Files (Malware-Tested 100% Clean)


CAUTION : We strongly advise against downloading and copying component_info.cfg to your appropriate Windows system directory. Trend Micro typically does not release Trend Micro Antivirus Plus Security CFG files for download because they are bundled together inside of a software installer. The installer's task is to ensure that all correct verifications have been made before installing and placing component_info.cfg and all other CFG files for Trend Micro Antivirus Plus Security. An incorrectly installed CFG file may create system instability and could cause your program or operating system to stop functioning altogether. Proceed with caution.

Windows 10


Files Related to component_info.cfg


CFG Files Related to component_info.cfg

File Name Description Software Program (Version) File Size (bytes) File Location
Shortcut.cfg Configuration Trend Micro Antivirus Plus Security 16 1990 C:\Program Files\WindowsApps\Deleted\Microsoft....
system_config.cfg Configuration Trend Micro Antivirus Plus Security 16 66011 C:\Program Files\WindowsApps\Microsoft.ZuneVide...
backup.cfg Configuration Trend Micro Antivirus Plus Security 16 1013 C:\Program Files\WindowsApps\Microsoft.ZuneVide...
whitelist.cfg Configuration Trend Micro Antivirus Plus Security 16 384 C:\Users\Tester\AppData\Local\Microsoft\OneDrive\
Shortcut.cfg Configuration Trend Micro Antivirus Plus Security 16 1928 C:\Program Files\WindowsApps\Deleted\Microsoft....

Other Files Related to component_info.cfg

File Name Description Software Program (Version) File Size (bytes) File Location
symbol.ttf TrueType Font Trend Micro Maximum Security 16 70128 C:\Program Files\WindowsApps\Microsoft.Office.O...
setupact.log Log Trend Micro Internet Security 16 191147 C:\Windows\Logs\DPX\
setupact.log Log Trend Micro Antivirus Plus Security 16 217169 C:\Windows\Logs\DPX\
setupact.log Log Trend Micro Antivirus Plus Security 16 62521 C:\Windows\Panther\UnattendGC\
setupapi.dev.log Log Trend Micro Internet Security 16 684173 C:\Windows\inf\


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