Bitdefender BitDefender EXE SupportTool.exe

SupportTool.exe Runtime Errors: Download and Troubleshoot

Last Updated: 11/26/2023
[Time Needed for Reading: ~4-6 minutes]

SupportTool.exe, also known as a Bitdefender file, was created by Bitdefender for the development of Bitdefender Antivirus Free. EXE files fall under under the Win64 EXE (Executable application) file type category.

The first release in the Windows 10 Operating System for SupportTool.exe was on 09/10/2019 inside Trend Micro Maximum Security 16. On 12/03/2018, version 1.0.16.148 was released for BitDefender 1.0.14.74.

Continue reading below to discover detailed file information, EXE file troubleshooting, and free downloads of several versions of SupportTool.exe.

File Analysis Provided by Jason Geater (Author)

File Overview

General Information ^✻
File Name:	SupportTool.exe
File Extension:	EXE file extension
Description:	Bitdefender
Object File Type:	Executable application
File Operating System:	Windows NT 32-bit
MIME Type:	application/octet-stream
User Popularity Rating:

Developer and Software Information
Software Developer:	Bitdefender
Software Program:	Bitdefender Antivirus Free
Legal Copyright:	©1997-2018 Bitdefender

File Details
Character Set:	Unicode
Language Code:	English (U.S.)
File Flags:	(none)
File Flags Mask:	0x003f
Entry Point:	0xa9a54
Code Size:	747008

View Other SupportTool.exe Information

File Info	Description
File Size:	1271 kB
File Modification Date/Time:	2020:01:23 07:33:58+00:00
File Type:	Win64 EXE
MIME Type:	application/octet-stream
Machine Type:	AMD AMD64
Time Stamp:	2020:01:09 12:02:13+00:00
PE Type:	PE32+
Linker Version:	14.16
Code Size:	747008
Initialized Data Size:	518656
Uninitialized Data Size:	0
Entry Point:	0xa9a54
OS Version:	6.0
Image Version:	0.0
Subsystem Version:	6.0
Subsystem:	Windows GUI
File Version Number:	1.0.16.148
Product Version Number:	1.0.16.148
File Flags Mask:	0x003f
File Flags:	(none)
File OS:	Windows NT 32-bit
Object File Type:	Executable application
File Subtype:	0
Language Code:	English (U.S.)
Character Set:	Unicode
Company Name:	Bitdefender
File Description:	Bitdefender
File Version:	1.0.16.148
Internal Name:	SupportT.exe
Legal Copyright:	©1997-2018 Bitdefender
Product Name:	Bitdefender Antivirus Free
Product Version:	1.0.16.148

^✻ Portions of file data provided by Exiftool (Phil Harvey) distributed under the Perl Artistic License.

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What are SupportTool.exe Error Messages?

SupportTool.exe Runtime Errors

Runtime errors are BitDefender errors that occur during "runtime". Runtime is pretty self-explanatory; it means that these EXE errors are triggered when SupportTool.exe is attempted to be loaded either when BitDefender is starting up, or in some cases already running. Runtime errors are the most common form of EXE error you will encounter using BitDefender.

In most cases, SupportTool.exe runtime errors occurring while the program is running will result in the program terminating abnormally. Most of these SupportTool.exe error messages mean that BitDefender was either unable to locate this file on startup, or the file is corrupt, resulting in a prematurely-aborted startup process. Generally, BitDefender will be unable to start without resolving these errors.

Some of the most common SupportTool.exe errors include:

SupportTool.exe - Bad Image.
SupportTool.exe Application Error.
SupportTool.exe could not be found.
SupportTool.exe could not be installed.
SupportTool.exe could not be launched. Class not registered.
SupportTool.exe could not be started.
SupportTool.exe failed to initialize properly.
SupportTool.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
SupportTool.exe is not a valid Win32 application.
SupportTool.exe is not running.
Cannot find SupportTool.exe.
Error starting program: SupportTool.exe.
Faulting Application Path: SupportTool.exe.
The file SupportTool.exe is missing or corrupt.
Windows failed to start - SupportTool.exe.

System Error

The program can’t start because SupportTool.exe is missing from your computer. Try reinstalling the program to fix this problem.

Thus, it's critical to make sure your anti-virus is kept up-to-date and scanning regularly.

Finding the source of the SupportTool.exe error is key to properly resolving these errors. Although most of these EXE errors affecting SupportTool.exe will happen during startup, occasionally you will encounter a runtime error while using Bitdefender Antivirus Free. This can occur due to poor programming on behalf of Bitdefender, conflicts with other software or 3rd-party plug-ins, or caused by damaged and outdated hardware. Also, these types of SupportTool.exe errors can occur if it has been accidentally moved, deleted, or corrupted by a malware infection. Thus, it's critical to make sure your anti-virus is kept up-to-date and scanning regularly.

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How to Fix SupportTool.exe Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your SupportTool.exe issue. These troubleshooting steps are listed in the recommended order of execution.

Step 1: Restore your PC back to the latest restore point, "snapshot", or backup image before error occurred.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

Hit the Windows Start button
When you see the search box, type "System Restore" and press "ENTER".
In the search results, find and click System Restore.
Please enter the administrator password (if applicable / prompted).
Follow the steps in the System Restore Wizard to choose a relevant restore point.
Restore your computer to that backup image.

If the Step 1 fails to resolve the SupportTool.exe error, please proceed to the Step 2 below.

Step 2: If recently installed BitDefender (or related software), uninstall then try reinstalling BitDefender software.

You can uninstall BitDefender software by following these instructions (Windows XP, Vista, 7, 8, and 10):

Hit the Windows Start button
In the search box, type "Uninstall" and press "ENTER".
In the search results, find and click "Add or Remove Programs"
Find the entry for BitDefender 1.0.14.74 and click "Uninstall"
Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall BitDefender software.

If this Step 2 fails as well, please proceed to the Step 3 below.

BitDefender 1.0.14.74

Bitdefender

Step 3: Perform a Windows Update.

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many SupportTool.exe error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

Hit the Windows Start button
In the search box, type "Update" and press "ENTER".
In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
If updates are available for download, click "Install Updates".
After the update is completed, restart your PC.

If Windows Update failed to resolve the SupportTool.exe error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

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If Those Steps Fail: Download and Replace Your SupportTool.exe File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate SupportTool.exe file version. We maintain a comprehensive database of 100% malware-free SupportTool.exe files for every applicable version of BitDefender. Please follow the steps below to download and properly replace you file:

Locate your Windows operating system version in the list of below "Download SupportTool.exe Files".
Click the appropriate "Download Now" button and download your Windows file version.
Copy this file to the appropriate BitDefender folder location:

Windows 10: C:\Program Files\Bitdefender Antivirus Free\
Windows 10: C:\Program Files\Trend Micro\Titanium\
Windows 10: C:\Program Files\Trend Micro\Titanium\
Windows 10: C:\Program Files\Trend Micro\Titanium\
Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

GEEK TIP : We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve SupportTool.exe problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately.

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Download SupportTool.exe Files (Malware-Tested 100% Clean)

CAUTION : We strongly advise against downloading and copying SupportTool.exe to your appropriate Windows system directory. Bitdefender typically does not release BitDefender EXE files for download because they are bundled together inside of a software installer. The installer's task is to ensure that all correct verifications have been made before installing and placing SupportTool.exe and all other EXE files for BitDefender. An incorrectly installed EXE file may create system instability and could cause your program or operating system to stop functioning altogether. Proceed with caution.

BitDefender 1.0.14.74

File Name

Software Version

File Version

Architecture

SupportTool.exe

1.0.16.148

64-bit (x64)

Expand for Detailed File Information +

OS Version:	Windows 10
Software:	Bitdefender Antivirus Free
Software Version:	1.0.16.148
File Version:	1.0.16.148
File Size:	1301680
File Date:	01/23/2020
MD5 Checksum:	5f24d915165457162a43a438aba9c033
SHA1 Checksum:	7405e93b1f702bc9b1a4b923fc9a1cdbffbc9271
SHA256 Checksum:	0ba674ecae9878ab9c40777b7315cd781f19110e337cae3bd23953c3394b04f9
CRC32:
File Directory Location:	C:\Program Files\Bitdefender Antivirus Free\

File Version, System, and Machine Information
File Type:	Win64 EXE
Image Version:	0.0
Initialized Data Size:	518656
Linker Version:	14.16
Machine Type:	AMD AMD64
PE Type:	PE32+
Subsystem:	Windows GUI
Subsystem Version:	6.0
File Modification Date/Time:	01/23/2020

Trend Micro Antivirus Plus Security 16

File Name

Software Version

File Version

Architecture

SupportTool.exe

16.0.0.1227

64-bit (x64)

Expand for Detailed File Information +

OS Version:	Windows 10
Software:	Trend Micro Titanium
Software Version:	16.0.0.1227
File Version:	16.0.0.1227
File Size:	5989760
File Date:	11/25/2019
MD5 Checksum:	2ceccfa786598e1e05f2477ec2ccb5b9
SHA1 Checksum:	1ad5de4545d7141f3a156a48ee0b146cb96d8951
SHA256 Checksum:	cbc9f4682ce4b26b3187aafb093da68d45320daa1a6bbf8336e63a2176898f9b
CRC32:
File Directory Location:	C:\Program Files\Trend Micro\Titanium\

File Version, System, and Machine Information
File Type:	Win64 EXE
Image Version:	0.0
Initialized Data Size:	2496000
Linker Version:	14.0
Machine Type:	AMD AMD64
PE Type:	PE32+
Subsystem:	Windows GUI
Subsystem Version:	6.0
File Modification Date/Time:	11/25/2019

Trend Micro Internet Security 16

File Name

Software Version

File Version

Architecture

SupportTool.exe

16.0.0.1227

64-bit (x64)

Expand for Detailed File Information +

OS Version:	Windows 10
Software:	Trend Micro Titanium
Software Version:	16.0.0.1227
File Version:	16.0.0.1227
File Size:	5989760
File Date:	11/25/2019
MD5 Checksum:	2ceccfa786598e1e05f2477ec2ccb5b9
SHA1 Checksum:	1ad5de4545d7141f3a156a48ee0b146cb96d8951
SHA256 Checksum:	cbc9f4682ce4b26b3187aafb093da68d45320daa1a6bbf8336e63a2176898f9b
CRC32:
File Directory Location:	C:\Program Files\Trend Micro\Titanium\

File Version, System, and Machine Information
File Type:	Win64 EXE
Image Version:	0.0
Initialized Data Size:	2496000
Linker Version:	14.0
Machine Type:	AMD AMD64
PE Type:	PE32+
Subsystem:	Windows GUI
Subsystem Version:	6.0
File Modification Date/Time:	11/25/2019

Trend Micro Maximum Security 16

File Name

Software Version

File Version

Architecture

SupportTool.exe

16.0.0.1146

64-bit (x64)

Expand for Detailed File Information +

OS Version:	Windows 10
Software:	Trend Micro Titanium
Software Version:	16.0.0.1146
File Version:	16.0.0.1146
File Size:	6168472
File Date:	11/09/2019
MD5 Checksum:	8cbecaf420f68ae36af833ef6859ad22
SHA1 Checksum:	0ae80341a5efee4a8209c1c588d23fce40c00539
SHA256 Checksum:	a2613838932d7274a56a87632de30d9bdc7039eb973386a67fba0eafb7697516
CRC32:
File Directory Location:	C:\Program Files\Trend Micro\Titanium\

File Version, System, and Machine Information
File Type:	Win64 EXE
Image Version:	0.0
Initialized Data Size:	2563584
Linker Version:	14.0
Machine Type:	AMD AMD64
PE Type:	PE32+
Subsystem:	Windows GUI
Subsystem Version:	6.0
File Modification Date/Time:	11/09/2019

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Files Related to SupportTool.exe

EXE Files Related to SupportTool.exe

File Name	Description	Software Program (Version)	File Size (bytes)	File Location
baza.exe	Windows Executable	BitDefender 1.0.14.74	16113352	C:\Windows\Temp\527D94AF-D053-4381-B105-0D815D5...
bdagent.exe	Windows Executable	BitDefender 1.0.14.74	6437808	C:\Windows\Temp\527D94AF-D053-4381-B105-0D815D5...
OneDriveSetup.exe	Microsoft OneDrive (32 bit) Setup	Microsoft OneDrive (19.222.1110.0006)	35299688	C:\Windows\Microsoft.NET\Framework\v4.0.30319\
agentpackage.exe	Windows Executable	BitDefender 1.0.14.74	7036392	C:\Windows\Temp\527D94AF-D053-4381-B105-0D815D5...
SupportTool.exe	Bitdefender	Bitdefender Antivirus Free (1.0.16.148)	1301680	C:\Program Files\WindowsApps\Microsoft.ZuneMusi...

Other Files Related to SupportTool.exe

File Name	Description	Software Program (Version)	File Size (bytes)	File Location
SA.DAT	Game Data	BitDefender 1.0.14.74	6	C:\WINDOWS\Tasks\
setupapi.dev.log	Log	BitDefender 1.0.14.74	684126	C:\Windows\inf\
api-ms-win-core-sysinf...	ApiSet Stub DLL	Microsoft® Windows® Operating System (10.0.17134.12)	12136	C:\Users\Tester\AppData\Local\Microsoft\OneDriv...
diagerr.xml	Extensible Markup Language	BitDefender 1.0.14.74	5718	C:\Windows\System32\Sysprep\Panther\
api-ms-win-core-synch-...	ApiSet Stub DLL	Microsoft® Windows® Operating System (10.0.17134.12)	13160	C:\Users\Tester\AppData\Local\Microsoft\OneDriv...

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