How to Update, Download, and Fix CC Troubleshooter.exe

Last Updated: 11/26/2023
[Reading Time Required: 3.5 minutes]

EXE files such as CC Troubleshooter.exe are categorized as Win32 EXE (Executable application) files. As a Creative Cloud TroubleShooter file, it was created for use in Creative Cloud TroubleShooter by Adobe Systems Incorporated.

The first version of CC Troubleshooter.exe for Adobe Photoshop CC was seen on 04/07/2013 in Windows 10. On 11/01/2019, version 5.0.0.354 was released for Adobe Premiere Pro CC 14.

Continue reading below to discover detailed file information, EXE file troubleshooting, and free downloads of several versions of CC Troubleshooter.exe.

File Analysis Provided by Jason Geater (Author)


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File Overview


General Information
File Name: CC Troubleshooter.exe
File Extension: EXE file extension
Description: Creative Cloud TroubleShooter
Object File Type: Executable application
File Operating System: Windows NT 32-bit
MIME Type: application/octet-stream
User Popularity Rating:
 
Developer and Software Information
Software Developer: Adobe Inc.
Software Program: Creative Cloud TroubleShooter
Legal Copyright: © 2018-2019 Adobe. All rights reserved.
File Details
Character Set: Unicode
Language Code: English (U.S.)
File Flags: (none)
File Flags Mask: 0x003f
Entry Point: 0x16cd90
Code Size: 1754624


What are CC Troubleshooter.exe Error Messages?


CC Troubleshooter.exe Runtime Errors

Runtime errors are Adobe Premiere Pro CC errors that occur during "runtime". Runtime is pretty self-explanatory; it means that these EXE errors are triggered when CC Troubleshooter.exe is attempted to be loaded either when Adobe Premiere Pro CC is starting up, or in some cases already running. Runtime errors are the most common form of EXE error you will encounter using Adobe Premiere Pro CC.

In most cases, CC Troubleshooter.exe runtime errors occurring while the program is running will result in the program terminating abnormally. Most of these CC Troubleshooter.exe error messages mean that Adobe Premiere Pro CC was either unable to locate this file on startup, or the file is corrupt, resulting in a prematurely-aborted startup process. Generally, Adobe Premiere Pro CC will be unable to start without resolving these errors.

Some of the most common CC Troubleshooter.exe errors include:

  • CC Troubleshooter.exe - Bad Image.
  • CC Troubleshooter.exe Application Error.
  • CC Troubleshooter.exe could not be found.
  • CC Troubleshooter.exe could not be installed.
  • CC Troubleshooter.exe could not be launched. Class not registered.
  • CC Troubleshooter.exe could not be started.
  • CC Troubleshooter.exe failed to initialize properly.
  • CC Troubleshooter.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
  • CC Troubleshooter.exe is not a valid Win32 application.
  • CC Troubleshooter.exe is not running.
  • Cannot find CC Troubleshooter.exe.
  • Error starting program: CC Troubleshooter.exe.
  • Faulting Application Path: CC Troubleshooter.exe.
  • The file CC Troubleshooter.exe is missing or corrupt.
  • Windows failed to start - CC Troubleshooter.exe.
System Error


The program can’t start because CC Troubleshooter.exe is missing from your computer. Try reinstalling the program to fix this problem.

Thus, it's critical to make sure your anti-virus is kept up-to-date and scanning regularly.

Finding the source of the CC Troubleshooter.exe error is key to properly resolving these errors. Although most of these EXE errors affecting CC Troubleshooter.exe will happen during startup, occasionally you will encounter a runtime error while using Creative Cloud TroubleShooter. This can occur due to poor programming on behalf of Adobe Inc., conflicts with other software or 3rd-party plug-ins, or caused by damaged and outdated hardware. Also, these types of CC Troubleshooter.exe errors can occur if it has been accidentally moved, deleted, or corrupted by a malware infection. Thus, it's critical to make sure your anti-virus is kept up-to-date and scanning regularly.



How to Fix CC Troubleshooter.exe Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your CC Troubleshooter.exe issue. These troubleshooting steps are listed in the recommended order of execution.


Step 1: Restore your PC back to the latest restore point, "snapshot", or backup image before error occurred.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. When you see the search box, type "System Restore" and press "ENTER".
  3. In the search results, find and click System Restore.
  4. Please enter the administrator password (if applicable / prompted).
  5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
  6. Restore your computer to that backup image.

If the Step 1 fails to resolve the CC Troubleshooter.exe error, please proceed to the Step 2 below.

Step 2: If recently installed Adobe Premiere Pro CC (or related software), uninstall then try reinstalling Adobe Premiere Pro CC software.

You can uninstall Adobe Premiere Pro CC software by following these instructions (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. In the search box, type "Uninstall" and press "ENTER".
  3. In the search results, find and click "Add or Remove Programs"
  4. Find the entry for Adobe Premiere Pro CC 14 and click "Uninstall"
  5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall Adobe Premiere Pro CC software.

If this Step 2 fails as well, please proceed to the Step 3 below.

Adobe Premiere Pro CC 14

Adobe Systems Incorporated

Step 3: Perform a Windows Update.

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many CC Troubleshooter.exe error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

  1. Hit the Windows Start button
  2. In the search box, type "Update" and press "ENTER".
  3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
  4. If updates are available for download, click "Install Updates".
  5. After the update is completed, restart your PC.

If Windows Update failed to resolve the CC Troubleshooter.exe error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.



If Those Steps Fail: Download and Replace Your CC Troubleshooter.exe File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate CC Troubleshooter.exe file version. We maintain a comprehensive database of 100% malware-free CC Troubleshooter.exe files for every applicable version of Adobe Premiere Pro CC. Please follow the steps below to download and properly replace you file:

  1. Locate your Windows operating system version in the list of below "Download CC Troubleshooter.exe Files".
  2. Click the appropriate "Download Now" button and download your Windows file version.
  3. Copy this file to the appropriate Adobe Premiere Pro CC folder location:
    Windows 10: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\
    Windows 10: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\
    Windows 10: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\
    Windows 10: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\
    Windows 10: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\
    Show 1 more directory +
    Windows 10: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\
  4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.


GEEK TIP : We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve CC Troubleshooter.exe problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately.



Download CC Troubleshooter.exe Files (Malware-Tested 100% Clean)


CAUTION : We strongly advise against downloading and copying CC Troubleshooter.exe to your appropriate Windows system directory. Adobe Systems Incorporated typically does not release Adobe Premiere Pro CC EXE files for download because they are bundled together inside of a software installer. The installer's task is to ensure that all correct verifications have been made before installing and placing CC Troubleshooter.exe and all other EXE files for Adobe Premiere Pro CC. An incorrectly installed EXE file may create system instability and could cause your program or operating system to stop functioning altogether. Proceed with caution.

Windows 10


Files Related to CC Troubleshooter.exe


EXE Files Related to CC Troubleshooter.exe

File Name Description Software Program (Version) File Size (bytes) File Location
MpSigStub.exe Microsoft Malware Protection Signature Update Stub Microsoft Malware Protection (1.1.16500.1) 748816 C:\Windows\inf\
PDapp.exe Adobe Application Manager Adobe Application Manager (10.0.0.49) 2511040 C:\Windows\System32\winevt\Logs\
HDHelper.exe HD Helper HD Helper (5.0.0.354) 537144 C:\Windows\System32\winevt\Logs\
adobe_licensing_helper... Adobe License Bridge Adobe License Bridge (1.0.0.26) 2320472 C:\Windows\System32\winevt\Logs\
Adobe_Helperx64.exe AdobeHelperx64 Utility Application Adobe Setup (9,0,0,65) 2513584 C:\Windows\System32\winevt\Logs\

Other Files Related to CC Troubleshooter.exe

File Name Description Software Program (Version) File Size (bytes) File Location
Sessions.back.xml Extensible Markup Language Adobe Acrobat DC 2019.012.20034 5303712 C:\Windows\servicing\Sessions\
CBS.log Log Adobe Flash Professional CC (not specified) 888626 C:\Windows\Logs\CBS\
CBS.log Log Adobe Audition CS6 CS6 1050582 C:\Windows\Logs\CBS\
CBS.log Log Adobe Photoshop Lightroom 6.7 (CC 2015.7) 1235486 C:\Windows\Logs\CBS\
setuperr.log Log Adobe Premiere Pro CC 14 5179 C:\Windows\Panther\NewOs\Panther\


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