How to Download Acrotray.exe and Fix Runtime Error Messages

Last Updated: 06/30/2022
[Time to Read: ~3-5 minutes]

Acrotray.exe, also known as a AcroTray file, was created by Adobe Systems Incorporated for the development of AcroTray - Adobe Acrobat Distiller helper application.. EXE files fall under under the Win32 EXE (Executable application) file type category.

The first version of acrotray.exe was released for the Windows 10 Operating System on 04/07/2015 inside Adobe Acrobat DC (not specified). This is not only most recent release from Adobe Systems Incorporated, but it's the only version known in existence.

In this article, you will find detailed acrotray.exe information, a EXE file troubleshooting guide, and a list of versions that are available for free download.

File Analysis Provided by Jason Geater (Author)

Recommended Download: Fix acrotray.exe / Adobe Acrobat DC-related registry issues with WinThruster.

Compatible with Windows 10, 8, 7, Vista, XP and 2000

Average User Rating


Optional Offer for WinThruster by Solvusoft
| EULA | Privacy Policy | Terms | Uninstall

File Overview

General Information
File Name: acrotray.exe
File Extension: EXE file extension
Description: AcroTray
Object File Type: Executable application
File Operating System: Windows NT 32-bit
MIME Type: application/octet-stream
User Popularity Rating:
Developer and Software Information
Software Developer: Adobe Systems Inc.
Software Program: AcroTray - Adobe Acrobat Distiller helper application.
Legal Copyright: Copyright © Adobe Systems Inc. 1992-2019
File Details
Character Set: Unicode
Language Code: English (U.S.)
File Flags: (none)
File Flags Mask: 0x003f
Entry Point: 0x285820
Code Size: 3315200

What are acrotray.exe Error Messages?

acrotray.exe Runtime Errors

Runtime errors are Adobe Acrobat DC errors that occur during "runtime". Runtime is pretty self-explanatory; it means that these EXE errors are triggered when acrotray.exe is attempted to be loaded either when Adobe Acrobat DC is starting up, or in some cases already running. Runtime errors are the most common form of EXE error you will encounter using Adobe Acrobat DC.

In most cases, acrotray.exe runtime errors occurring while the program is running will result in the program terminating abnormally. Most of these acrotray.exe error messages mean that Adobe Acrobat DC was either unable to locate this file on startup, or the file is corrupt, resulting in a prematurely-aborted startup process. Generally, Adobe Acrobat DC will be unable to start without resolving these errors.

Some of the most common acrotray.exe errors include:

  • acrotray.exe - Bad Image.
  • acrotray.exe Application Error.
  • acrotray.exe could not be found.
  • acrotray.exe could not be installed.
  • acrotray.exe could not be launched. Class not registered.
  • acrotray.exe could not be started.
  • acrotray.exe failed to initialize properly.
  • acrotray.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
  • acrotray.exe is not a valid Win32 application.
  • acrotray.exe is not running.
  • Cannot find acrotray.exe.
  • Error starting program: acrotray.exe.
  • Faulting Application Path: acrotray.exe.
  • The file acrotray.exe is missing or corrupt.
  • Windows failed to start - acrotray.exe.
System Error

The program can’t start because acrotray.exe is missing from your computer. Try reinstalling the program to fix this problem.

Thus, it's critical to make sure your anti-virus is kept up-to-date and scanning regularly.

Finding the source of the acrotray.exe error is key to properly resolving these errors. Although most of these EXE errors affecting acrotray.exe will happen during startup, occasionally you will encounter a runtime error while using AcroTray - Adobe Acrobat Distiller helper application.. This can occur due to poor programming on behalf of Adobe Systems Inc., conflicts with other software or 3rd-party plug-ins, or caused by damaged and outdated hardware. Also, these types of acrotray.exe errors can occur if it has been accidentally moved, deleted, or corrupted by a malware infection. Thus, it's critical to make sure your anti-virus is kept up-to-date and scanning regularly.

How to Fix acrotray.exe Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your acrotray.exe issue. These troubleshooting steps are listed in the recommended order of execution.

Step 1: Restore your PC back to the latest restore point, "snapshot", or backup image before error occurred.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. When you see the search box, type "System Restore" and press "ENTER".
  3. In the search results, find and click System Restore.
  4. Please enter the administrator password (if applicable / prompted).
  5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
  6. Restore your computer to that backup image.

If the Step 1 fails to resolve the acrotray.exe error, please proceed to the Step 2 below.

Step 2: If recently installed Adobe Acrobat DC (or related software), uninstall then try reinstalling Adobe Acrobat DC software.

You can uninstall Adobe Acrobat DC software by following these instructions (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. In the search box, type "Uninstall" and press "ENTER".
  3. In the search results, find and click "Add or Remove Programs"
  4. Find the entry for Adobe Acrobat DC (not specified) and click "Uninstall"
  5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall Adobe Acrobat DC software.

If this Step 2 fails as well, please proceed to the Step 3 below.

Adobe Acrobat DC (not specified)

Adobe Systems Incorporated

Step 3: Perform a Windows Update.

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many acrotray.exe error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

  1. Hit the Windows Start button
  2. In the search box, type "Update" and press "ENTER".
  3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
  4. If updates are available for download, click "Install Updates".
  5. After the update is completed, restart your PC.

If Windows Update failed to resolve the acrotray.exe error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

If Those Steps Fail: Download and Replace Your acrotray.exe File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate acrotray.exe file version. We maintain a comprehensive database of 100% malware-free acrotray.exe files for every applicable version of Adobe Acrobat DC. Please follow the steps below to download and properly replace you file:

  1. Locate your Windows operating system version in the list of below "Download acrotray.exe Files".
  2. Click the appropriate "Download Now" button and download your Windows file version.
  3. Copy this file to the appropriate Adobe Acrobat DC folder location:
    Windows 10: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\
  4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

GEEK TIP : We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve acrotray.exe problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately.

Download acrotray.exe Files (Malware-Tested 100% Clean)

CAUTION : We strongly advise against downloading and copying acrotray.exe to your appropriate Windows system directory. Adobe Systems Incorporated typically does not release Adobe Acrobat DC EXE files for download because they are bundled together inside of a software installer. The installer's task is to ensure that all correct verifications have been made before installing and placing acrotray.exe and all other EXE files for Adobe Acrobat DC. An incorrectly installed EXE file may create system instability and could cause your program or operating system to stop functioning altogether. Proceed with caution.

Windows 10

Files Related to acrotray.exe

EXE Files Related to acrotray.exe

File Name Description Software Program (Version) File Size (bytes) File Location
LogTransport2.exe LogTransport Application LogTransport Application ( 522952 C:\Program Files (x86)\Common Files\Adobe\OOBE\...
vcredist_x64.exe Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (11.0.61030.0) 455576 C:\ProgramData\Package Cache\{ca67548a-5ebe-413...
TQCacheCleaner.exe TQCacheCleaner TQCacheCleaner (79.612668) 24120 C:\Program Files (x86)\Adobe\Adobe Creative Clo...
PDapp.exe Adobe Application Manager Adobe Application Manager ( 2511040 C:\Program Files (x86)\Common Files\Adobe\OOBE\...
RuntimeCustomHook.exe RuntimeCustomHook Adobe Creative Cloud Connections ( 337464 C:\Program Files (x86)\Common Files\Adobe\Adobe...

Other Files Related to acrotray.exe

File Name Description Software Program (Version) File Size (bytes) File Location
CBS.log Log Adobe Acrobat DC (not specified) 888230 C:\Windows\Logs\CBS\
CBS.log Log Adobe Acrobat DC 2019.012.20034 9926890 C:\Windows\Logs\CBS\
CBS.log Log Adobe Flash Professional CC (not specified) 888626 C:\Windows\Logs\CBS\
CBS.log Log Adobe Audition CS6 CS6 1050582 C:\Windows\Logs\CBS\
CBS.log Log Adobe Photoshop CC 1157059 C:\Windows\Logs\CBS\


Optional Offer for WinThruster by Solvusoft | EULA | Privacy Policy | Terms | Uninstall

Browse Other File Extensions in Alphabetical Order :   # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

You are downloading trial software. The purchase of a one-year software subscription at the price of $39.95 USD is required to unlock all software features. Subscription auto-renews at the end of the term (Learn more). By clicking the "Start Download" button above and installing "Software", I acknowledge I have read and agree to the Solvusoft End User License Agreement and Privacy Policy.