AAMHelper.exe Runtime Errors: Download and Troubleshoot

Last Updated: 11/25/2023
[Average Read Time: 4.5 minutes]

Adobe Application Manager Helper files, such as AAMHelper.exe, are considered a type of Win32 EXE (Executable application) file. They are associated with the EXE file extension, developed by Adobe Systems Incorporated for Adobe Application Manager Helper.

The initial introduction of AAMHelper.exe released in Adobe Photoshop Lightroom 6.7 (CC 2015.7) was for Windows 10 on 09/20/2016. The latest file version for Adobe Captivate 2017 Release is v9.0.0.28 released on 07/26/2017.

Please continue reading to find your correct AAMHelper.exe file version download (free), detailed file information, and EXE file troubleshooting instructions.

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File Overview


General Information
File Name: AAMHelper.exe
File Extension: EXE file extension
Description: Adobe Application Manager Helper
Object File Type: Executable application
File Operating System: Win32
MIME Type: application/octet-stream
User Popularity Rating:
 
Developer and Software Information
Software Developer: Adobe Systems Incorporated
Software Program: Adobe Application Manager Helper
Legal Copyright: Copyright 1984-2013 Adobe Systems Incorporated. All rights reserved.
File Details
Character Set: Unicode
Language Code: English (U.S.)
File Flags: (none)
File Flags Mask: 0x003f
Entry Point: 0x17775
Code Size: 207872


What are AAMHelper.exe Error Messages?


AAMHelper.exe Runtime Errors

Runtime errors are Adobe Captivate errors that occur during "runtime". Runtime is pretty self-explanatory; it means that these EXE errors are triggered when AAMHelper.exe is attempted to be loaded either when Adobe Captivate is starting up, or in some cases already running. Runtime errors are the most common form of EXE error you will encounter using Adobe Captivate.

In most cases, AAMHelper.exe runtime errors occurring while the program is running will result in the program terminating abnormally. Most of these AAMHelper.exe error messages mean that Adobe Captivate was either unable to locate this file on startup, or the file is corrupt, resulting in a prematurely-aborted startup process. Generally, Adobe Captivate will be unable to start without resolving these errors.

Some of the most common AAMHelper.exe errors include:

  • AAMHelper.exe - Bad Image.
  • AAMHelper.exe Application Error.
  • AAMHelper.exe could not be found.
  • AAMHelper.exe could not be installed.
  • AAMHelper.exe could not be launched. Class not registered.
  • AAMHelper.exe could not be started.
  • AAMHelper.exe failed to initialize properly.
  • AAMHelper.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
  • AAMHelper.exe is not a valid Win32 application.
  • AAMHelper.exe is not running.
  • Cannot find AAMHelper.exe.
  • Error starting program: AAMHelper.exe.
  • Faulting Application Path: AAMHelper.exe.
  • The file AAMHelper.exe is missing or corrupt.
  • Windows failed to start - AAMHelper.exe.
System Error


The program can’t start because AAMHelper.exe is missing from your computer. Try reinstalling the program to fix this problem.

Thus, it's critical to make sure your anti-virus is kept up-to-date and scanning regularly.

Finding the source of the AAMHelper.exe error is key to properly resolving these errors. Although most of these EXE errors affecting AAMHelper.exe will happen during startup, occasionally you will encounter a runtime error while using Adobe Application Manager Helper. This can occur due to poor programming on behalf of Adobe Systems Incorporated, conflicts with other software or 3rd-party plug-ins, or caused by damaged and outdated hardware. Also, these types of AAMHelper.exe errors can occur if it has been accidentally moved, deleted, or corrupted by a malware infection. Thus, it's critical to make sure your anti-virus is kept up-to-date and scanning regularly.



How to Fix AAMHelper.exe Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your AAMHelper.exe issue. These troubleshooting steps are listed in the recommended order of execution.


Step 1: Restore your PC back to the latest restore point, "snapshot", or backup image before error occurred.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. When you see the search box, type "System Restore" and press "ENTER".
  3. In the search results, find and click System Restore.
  4. Please enter the administrator password (if applicable / prompted).
  5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
  6. Restore your computer to that backup image.

If the Step 1 fails to resolve the AAMHelper.exe error, please proceed to the Step 2 below.

Step 2: If recently installed Adobe Captivate (or related software), uninstall then try reinstalling Adobe Captivate software.

You can uninstall Adobe Captivate software by following these instructions (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. In the search box, type "Uninstall" and press "ENTER".
  3. In the search results, find and click "Add or Remove Programs"
  4. Find the entry for Adobe Captivate 2017 Release and click "Uninstall"
  5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall Adobe Captivate software.

If this Step 2 fails as well, please proceed to the Step 3 below.

Adobe Captivate 2017 Release

Adobe Systems Incorporated

Step 3: Perform a Windows Update.

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many AAMHelper.exe error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

  1. Hit the Windows Start button
  2. In the search box, type "Update" and press "ENTER".
  3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
  4. If updates are available for download, click "Install Updates".
  5. After the update is completed, restart your PC.

If Windows Update failed to resolve the AAMHelper.exe error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.



If Those Steps Fail: Download and Replace Your AAMHelper.exe File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate AAMHelper.exe file version. We maintain a comprehensive database of 100% malware-free AAMHelper.exe files for every applicable version of Adobe Captivate. Please follow the steps below to download and properly replace you file:

  1. Locate your Windows operating system version in the list of below "Download AAMHelper.exe Files".
  2. Click the appropriate "Download Now" button and download your Windows file version.
  3. Copy this file to the appropriate Adobe Captivate folder location:
    Windows 10: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\
    Windows 10: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\
  4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.


GEEK TIP : We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve AAMHelper.exe problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately.



Download AAMHelper.exe Files (Malware-Tested 100% Clean)


CAUTION : We strongly advise against downloading and copying AAMHelper.exe to your appropriate Windows system directory. Adobe Systems Incorporated typically does not release Adobe Captivate EXE files for download because they are bundled together inside of a software installer. The installer's task is to ensure that all correct verifications have been made before installing and placing AAMHelper.exe and all other EXE files for Adobe Captivate. An incorrectly installed EXE file may create system instability and could cause your program or operating system to stop functioning altogether. Proceed with caution.

Windows 10


Files Related to AAMHelper.exe


EXE Files Related to AAMHelper.exe

File Name Description Software Program (Version) File Size (bytes) File Location
Setup.exe Adobe Setup Adobe Setup (5,3,100,0) 404120 C:\WINDOWS\Tasks\
klist.exe Java(TM) Platform SE binary Java(TM) Platform SE 8 (8.0.25.18) 15784 C:\Windows\Boot\EFI\fi-FI\
AASIapp.exe Adobe Account SignIn Adobe Account SignIn (9.0.0.106) 350888 C:\Windows\System32\winevt\Logs\
orbd.exe Java(TM) Platform SE binary Java(TM) Platform SE 8 (8.0.25.18) 16296 C:\Windows\System32\winevt\Logs\
TokenResolverx64.exe TokenResolver 64-bit Application Adobe Setup (5,0,0,0) 80536 C:\Windows\System32\winevt\Logs\

Other Files Related to AAMHelper.exe

File Name Description Software Program (Version) File Size (bytes) File Location
Sessions.xml Extensible Markup Language Adobe Acrobat DC 2019.012.20034 5303712 C:\Windows\servicing\Sessions\
CBS.log Log Adobe Acrobat DC (not specified) 888230 C:\Windows\Logs\CBS\
CBS.log Log Adobe Audition CS6 CS6 1050582 C:\Windows\Logs\CBS\
CBS.log Log Adobe Photoshop CC 1157059 C:\Windows\Logs\CBS\
setuperr.log Log Adobe Photoshop CC 3803 C:\Windows\Logs\DPX\


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