Troubleshooting Info.cpi: How To Guide (Free Download)

Last Updated: 11/25/2023
[Time to Read Article: 5 minutes]

AVCHD Video Clip Information files, such as info.cpi, are considered a type of Video (AVCHD Video Clip Information) file. They are associated with the CPI file extension, developed by Adobe Systems Incorporated for Adobe Captivate 2017 Release.

info.cpi was first released in the Windows 10 Operating System on 07/26/2017 with Adobe Captivate 2017 Release. This is not only most recent release from Adobe Systems Incorporated, but it's the only version known in existence.

This article discusses complete file details, CPI file troubleshooting instructions for problems with info.cpi, and a comprehensive set of free downloads for every file version that has been catalogued by our team.

File Analysis Provided by Jason Geater (Author)


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File Overview


General Information
File Name: info.cpi
File Extension: CPI file extension
File Type: Video
Description: AVCHD Video Clip Information
User Popularity Rating:
 
Developer and Software Information
Software Program: Adobe Captivate 2017 Release
Developer: Adobe Systems Incorporated
Software: Adobe Captivate
Software Version: 2017 Release
File Details
File Size (Bytes): 8
Oldest File Date: 02/22/2020
Latest File Date: 02/22/2020


What are info.cpi Error Messages?


General info.cpi Runtime Errors

info.cpi file errors often occur during the startup phase of Adobe Captivate, but can also occur while the program is running. These types CPI errors are also known as “runtime errors” because they occur while Adobe Captivate is running. Here are some of the most common info.cpi runtime errors:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Users\Tester\AppData\Local\Adobe\Captivate 10.0\info.cpi

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.


Most CPI errors are due to missing or corrupt files. Your info.cpi file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with Adobe Captivate), or deleted by a malware infection. Furthermore, info.cpi file corruption could be caused from a power outage when loading Adobe Captivate, system crash while loading or saving info.cpi, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.



How to Fix info.cpi Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your info.cpi issue. These troubleshooting steps are listed in the recommended order of execution.


Step 1: Restore your PC back to the latest restore point, "snapshot", or backup image before error occurred.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. When you see the search box, type "System Restore" and press "ENTER".
  3. In the search results, find and click System Restore.
  4. Please enter the administrator password (if applicable / prompted).
  5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
  6. Restore your computer to that backup image.

If the Step 1 fails to resolve the info.cpi error, please proceed to the Step 2 below.

Step 2: If recently installed Adobe Captivate (or related software), uninstall then try reinstalling Adobe Captivate software.

You can uninstall Adobe Captivate software by following these instructions (Windows XP, Vista, 7, 8, and 10):

  1. Hit the Windows Start button
  2. In the search box, type "Uninstall" and press "ENTER".
  3. In the search results, find and click "Add or Remove Programs"
  4. Find the entry for Adobe Captivate 2017 Release and click "Uninstall"
  5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall Adobe Captivate software.

If this Step 2 fails as well, please proceed to the Step 3 below.

Adobe Captivate 2017 Release

Adobe Systems Incorporated

Step 3: Perform a Windows Update.

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many info.cpi error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

  1. Hit the Windows Start button
  2. In the search box, type "Update" and press "ENTER".
  3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
  4. If updates are available for download, click "Install Updates".
  5. After the update is completed, restart your PC.

If Windows Update failed to resolve the info.cpi error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.



If Those Steps Fail: Download and Replace Your info.cpi File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate info.cpi file version. We maintain a comprehensive database of 100% malware-free info.cpi files for every applicable version of Adobe Captivate. Please follow the steps below to download and properly replace you file:

  1. Locate your Windows operating system version in the list of below "Download info.cpi Files".
  2. Click the appropriate "Download Now" button and download your Windows file version.
  3. Copy this file to the appropriate Adobe Captivate folder location:
    Windows 10: C:\Users\Tester\AppData\Local\Adobe\Captivate 10.0\
  4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.


GEEK TIP : We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve info.cpi problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately.



Download info.cpi Files (Malware-Tested 100% Clean)


CAUTION : We strongly advise against downloading and copying info.cpi to your appropriate Windows system directory. Adobe Systems Incorporated typically does not release Adobe Captivate CPI files for download because they are bundled together inside of a software installer. The installer's task is to ensure that all correct verifications have been made before installing and placing info.cpi and all other CPI files for Adobe Captivate. An incorrectly installed CPI file may create system instability and could cause your program or operating system to stop functioning altogether. Proceed with caution.

Windows 10


Files Related to info.cpi


CPI Files Related to info.cpi

File Name Description Software Program (Version) File Size (bytes) File Location
info.cpi AVCHD Video Clip Information Adobe Captivate 2017 Release 8 C:\Windows\System32\winevt\Logs\

Other Files Related to info.cpi

File Name Description Software Program (Version) File Size (bytes) File Location
Sessions.xml Extensible Markup Language Adobe Acrobat DC 2019.012.20034 5303712 C:\Windows\servicing\Sessions\
CBS.log Log Adobe Captivate 2017 Release 1113698 C:\Windows\Logs\CBS\
setuperr.log Log Adobe Illustrator CC CC 2019 (23.1) 23561 C:\Windows\Logs\DPX\
setuperr.log Log Adobe Photoshop Elements 2020 23563 C:\Windows\Logs\DPX\
symbol.ttf TrueType Font Adobe Photoshop Lightroom 6.7 (CC 2015.7) 70128 C:\Program Files\WindowsApps\microsoft.windowsc...


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